Once a customer has given names and addresses to Schneidersladen to send an order to, we do so. If goods are NOT arriving these addresses, if they arrive defectively (YES, we make mistakes – sorry) or if they will be returned for other reasons, we usually offer a replacement or credit the money to send it back as soon as the goods are back to us or things are cleared.
Once a shipment did arrive at an address of the customer and has been received by him or her or e.g. HIS MOTHER we do NOT wire back the money as long as the package within the goods has not been returned to us.
End of story.